1. Commercial policy
1.1 The Groselha-espim Unipessoal, Lda. (Grosellha-espim) “seller” has products for sale on the website groselha-espim.com, and "ecommerce" services are available exclusively to end users / "customer".
1.2 The “Customer” is the person who acts / buys outside his business or profession. If you are not a "customer", we ask that you do not purchase on the online sale website groselha-espim.com.
1.3 The Groselha-espim Unipessoal Lda reserves the right not to process orders received from users that are not "Customers" or those that are not in accordance with the general terms and conditions of sale of the Seller Groselha-espim, Unipessoal. Lda.
1.4 These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed on groselha-espim.com between the customers of the Groselha-espim online store (groselha-espim.com) and the seller.
1.5 The "Customer" must provide the "Seller" with an email address, or the data relating to another form of contact, which are correct and complete and accept that the "Seller" can contact him using these data, if he deems necessary .
2. How to order
2.1 To order at groselha-espim.com, the user must have an e-mail account and his browser must be configured to accept cookies and pop-ups, in order to allow him to enjoy all the browsability conditions of the company Groselha-espim online store.
Placing an order at the Groselha-espim Online Store is easy:
- Find the products you want to purchase;
- Add the selected products to the Cart;
- Complete the purchase;
- Select the payment option;
- Review your order;
- Proceed to payment and confirm the order;
- You will receive an order confirmation by email;
Your order is confirmed when you select the "Confirm Payment" (Checkout) button at the end of the purchase process.
When the Groselha-espim receives your order, a message will appear on the screen with your order number and all the details of the order.
The purchase agreement is complete at that time.
An order confirmation is sent to your email. We suggest that you print it out or download this copy for future reference.
We reserve the right not to accept your order, or cancel it even after automatic confirmation of your order.
By sending the order form you are accepting the general purchase conditions, as well as other conditions existing at groselha-espim.com, through links, including the general terms and customer care terms.
The seller may not process orders that do not have a sufficient guarantee of good collection; when orders are incomplete or incorrect, or the products ordered are no longer available. In the referred cases, we will inform you by e-mail that the sales contract has not been completed and that the seller has not proceeded with the sale, specifying the reasons for this.
If the products shown in the online store (groselha-espim.com) are no longer available at the time of their last access or when the seller receives the order, the seller must inform about their unavailability within 30 days after receiving the order. .
If an order has been placed and payment has been done for products that are no longer available, the seller will refund the money paid for the unavailable items.
2.2 The right to not accept the order or cancel the purchase
Groselha-espim reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, exempt from liability for any damages or costs:
- The product is no longer available / in stock (payments will be returned);
- The billing information is not correct or verifiable;
- The order is signaled by our Security Systems as an incorrect order or an order susceptible to fraud;
- The transfer for payment of the order was not received by us within a period of 5 days after the acceptance of your order;
- If we think you are under 16;
- If we think you are a reseller;
- It is not possible to deliver to the address provided.
2.3 Data verification
After receiving the order, we can perform some checks on it before preparing it.
These checks can include address verification, credibility and fraud verification. Regarding fraud verification, we perform partially automated checks on all orders to filter out unusual, suspicious or identified transactions that are susceptible to fraud. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming your order it means that you agree to these conditions.
3. Guarantees and indication of the price of the product
3.1 Payment Methods
We do not accept any payment method other than those mentioned. Please do not try to pay by any means other than specified. If you do, we cannot be held responsible for loss of the payment or any other damages that may result.
3.2 Payment processing
If you pay with a Credit Card we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (for example card number or expiration date) will be sent by the encrypted protocol to the company that provides the remote electronic payment services, without third parties being able to access the information transmitted.
This information will not be used by Groselha-espim except to carry out the necessary procedures for the purchase or refund, in case of return, in accordance with the exercise of the right of return or for reporting, to the police, of fraud cases.
The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.
4. Order security
4.1 The groselha-espim.com store uses the most robust security technology among the available encryption platforms.
Your payment information will be encrypted from the moment you enter, until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed.
Groselha-espim cannot be held responsible for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damage from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or programs. used for communications or virus transmissions.
If you choose to pay by ATM Reference, we will start processing your order after we have received the payment. This can take several days. Once 3 calendar days have passed after placing the order, and if we have not received any payment, Groselha-espim is entitled to cancel the order.
Payments can only be processed if the information to be used for billing can be verified.
5. Ownership reservation
Groselha-espim owns the company's products until it has received full payment for all these products.
6. Prices
6.1 The prices of the products displayed on the website contain / include the Added Value (VAT). Shipping charges are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered to.
6.2 Prices are all quoted in euros. Please note that changing the country of delivery may have an influence on prices due to shipping costs.
6.3 Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.
6.4 Price changes
The prices of products presented on the website are subject to change. Groselha-espim reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
6.5 Price errors
Please note that even though the website is updated with extreme care, it is possible that the price information on the website contains errors. Groselha-espim does not commit to the offer and reserves the right to cancel your order, in the event of such an error occurring.
7. Quality and guarantee
Groselha-espim does not sell products with defects or of inferior quality to the standards of those existing on the market. The main characteristics and ingredients of each product shown in groselha-espim.com can be found on each page of the respective product.
The products offered for sale on groselha-espim.com may not correspond exactly to the real appearance in terms of image and colors, due to the Internet browser and monitor used.
If you decide to exercise the right to return the purchased products, the currant has the right not to accept the return of food products that are returned already opened, which have been altered from their original state or damaged.
8. Shipping and delivery
8.1 Delivery: where and when
We deliver products from Monday to Friday from 9am to 6pm. We do not ship on certain holidays. We can only fulfill the delivery of an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.
To receive the order it is necessary to ensure that someone is at the address. This service does not include the option of scheduling, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this term in periods of promotions, sales, Christmas, epidemic periods or in case of stock out.
A delivery is considered effected or a product is considered delivered with the signature of the delivery receipt at the agreed address.
8.2 Delivery Times
If you confirm your order on a business day until 12pm and proceed to payment by Credit Card or via Paypal, your order will be sent on the next business day (weekends and holidays are not considered business days), with a delivery time 24 hours from the moment the order is shipped. If you choose to pay by ATM, the shipping is less effective, since we will only ship after receiving the payment. This can take between 5 to 7 days.
The groselha-espim will not be responsible for non-compliance, or delays in the fulfillment, of any obligation that is due to an event of force majeure, that is, an event, act or omission, beyond its reasonable control (Event of Force Majeure - which includes any event, act or omission, outside the reasonable control of the Currant).
We will try to deliver on time, to the extent that it is commercially reasonable. As a rule, we always do this, however, we cannot guarantee timely delivery.
8.3 Partial Deliveries
Whenever it is possible we will try to deliver everything in just one shipment. However, we reserve the right to split delivery of the order, for example (but not limited to) if part of the order is late or unavailable. In the event that we proceed with the division of the order, the customer will be notified, by email, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.
8.4 Inspection at the time of delivery
Upon delivery, the customer must inspect the packaging in order to ascertain any damage. If the customer finds that the products are damaged, he must not accept the delivery of the order, which will be returned. The Groselha-espim will proceed to the refund of the amounts paid for the order and transportation, as soon as the warehouse receives and completes the return process.
Any claim for non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. After this period, the Groselha-espim cannot be held responsible for its loss.
9. Shipping charges
9.1 Shipping charges are applied per order. The exact price of each shipment depends on the country of delivery. For more details on the shipping price by country, please refer to the Delivery menu on the website.
9.2 Free shipping
If the customer places an order whose value exceeds the minimum order value defined for his country or campaign, shipping will be done at no cost, that is, free of charge.
10. Sales returns
10.1 Order cancellation before shipping
The customer can cancel the order, as long as it has not yet been shipped. If the customer places an order and wants to cancel it, he / she should contact our Customer Service and ask for the cancellation of his order, through the email address care@groselha-espim.com.
If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible, the products will be sent to the customer, who, if he maintains his intention to cancel the order, must refuse to receive them. The products will be returned and, after receipt, the chargeback will be processed.
10.2 Returning defective products
The customer has the right to return the delivered products if it is found that they have defects or other non-conformities in relation to the products ordered. The return can be made within 30 days after receiving the order. This does not affect your statutory rights. If your complaint is justified, the price and shipping costs will be refunded.
10.3 Return of products due to withdrawal
If for any reason you are not satisfied with the products you have ordered, you can return them within 30 calendar days after receipt, provided that:
- The products have not been used;
- The product maintains its original characteristics and the packaging is not damaged (the carefully opened packaging will not be considered damaged);
- You cannot return:
- Products that have been adulterated;
- Hygiene products that have been used.
10.4 Return of offers
Currently, it is not possible for a person who received a product as an offer from another person to return it. In this case, to proceed with the return you must contact the person who bought it, in the sense that he proceeds to return it, according to the Return Conditions.
10.5 Exchange of products or sizes
To exchange one item for another or to exchange sizes, please follow the steps in Sales returns.
10.6 Information on return
If the customer intends to return the items, Groselha-espim will bear the costs of shipping and return on all orders.
Refunds will be made based on the payment method. If the customer pays by ATM reference, it is necessary for the customer to give his bank details to our Customer Support, at the moment he starts the return process. This indication is necessary so that we can refund the money to your account. The customer will receive a refund after the product (s) have been returned and processed.
For additional information on the return process and refund times please refer to the Help / FAQ's section of the website. Please read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.
11. Customer support
11.1 For additional information, you can contact the seller by email to geral@groselha-espim.com or you can also do so by phone to the following number 00351962473950. You can also obtain information in the Help / FAQ's menu on the website.
12. Conditions that apply to Promotional Codes (discounts)
12.1 When used according to the established rules, a promotion code enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the promotional code / promotional campaign .
12.2 Promotional codes can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
12.3 The promotion code is connected with the brand Groselha-espim. The use of the promotional code in connection with another brand, company or name is not permitted. It is also forbidden to use the promotional code in an illegal, abusive or disrespectful way, as well as in any other way that may damage the reputation of the Groselha-espim.
12.4 The use of the promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
12.5 Promotional codes are not exchangeable / exchangeable for cash.
12.6 Groselha-espim is under no obligation to reissue or refund promotional codes. However, if Groselha-espim decides to reissue or refund a promotional code, it needs to have access to the initial promotional code. To do this, it is necessary to keep a copy of your promotional code, otherwise it cannot be reissued or replaced in case of loss.
12.7 In cases where Groselha-espim reissues / refunds the promotional code, the discount of that amount can only be applied to a purchase of an amount equal to or greater than the purchase in which the discount / promotional code was issued.
12.8 Without prejudice to any other rights, the Groselha-espim may have / has the right to immediately invalidate the promotional code, if the Groselha-espim has reason to suspect that a promotional code is being used: in violation of the above assumptions mentioned, for usurpation or in other cases in which the currant has reason to do so.
13. Availability
The satisfaction of all orders placed on the website is subject to availability. Groselha-espim tries to ensure that all items offered for sale on the website are in stock. However, Groselha-espim reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In these cases Groselha-espim will inform the customer of this fact and will refund the amount paid.
14. Promotion validity
The offers on the website are only valid for the time they are displayed on the website, unless otherwise stated on the website. Groselha-espim is not linked to any offer, if there are errors or mistakes in spelling, prices or others in the information on the website. Groselha-espim reserves the right to cancel any purchase and sale entered into under such errors.
15. Responsibility
15.1 Groselha-espim will only be liable for damages suffered by the client in the event that such damages result from violations attributable to the contractual obligations of Groselha-espim towards the client, or in the event that Groselha-espim's liability results from the applicable legal law.
15.2 If the customer has suffered damage related to the activity of the website, the liability of the Groselha-espim will be limited to:
Damage to Groselha-espim products or other materials;
Reasonable and verifiable costs incurred by the customer to find the cause and the amount of damages attributable to the damage;
The maximum refund of the aforementioned indemnity will be (if applicable) the price of the products in question.
15.3 Groselha-espim cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. The Groselha-espim cannot be held responsible for the damages suffered by the customer as a result of improper use of our products.
15.4 Groselha-espim is not responsible for damages that are the result of incorrect information on the website.
15.5 In the event that the customer suffers damages that are the result of serious negligence or deceit on the part of the Groselha-espim, none of the limitations contained in this article apply.
16. Law applied
The present general conditions and all emergent disputes that are related to these general conditions, including their validity, the use of the website or any purchase on it must be governed by Portuguese law.
17. Changing the Terms & Conditions
Groselha-espim has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms prevailing on the date of his order, unless the law or competent authority imposes any changes to them.
18. Information on the website
Although Groselha-espim works its website with great care, the information, texts, graphic documents, films, music and / or other services may contain errors or be incomplete or incorrect.
Groselha-espim cannot be held responsible for any damages resulting from the use (or inability to use) the website, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of intent or negligence on behalf of the Groselha-espim.
19. Trademarks and copyrights of the website
All brand names, product names and titles used on the website are registered trademarks or registered names of Groselha-espim or registered trademarks and registered names of other holders.
The user / client of the site is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the owners.
Everything regarding to the design, texts, documents, films, music and / or other services of the website, the selection and organization of the website, as well as the entire compilation of software (including applets) and all other materials on the website are the property. of Groselha-espim and its suppliers.
Users / customers are only allowed to electronically copy and print portions of the website if necessary to place an order on it or to use the website as a source for purchase.
The user / customer is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication.
If the user / client wishes to use information or materials from the site, they need to obtain a prior written authorization and granted by Groselha-espim.
Groselha-espim´s Address:
Rua Maria Ondina Braga, 41 - 2nd Dir
4715-586 Braga
VAT number: 513896945
Tax warehouse for the sale of alcoholic beverages: PT01513896945